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Vendor warning!

I haven't posted here since I got married, but I remember how useful this community was for vendor recommendations, so I wanted to post my sister's horror story in case any other brides-to-be were considering this vendor.

She purchased bridesmaid dresses from RenzRags on etsy (https://www.etsy.com/shop/RenzRags). They arrived three months before the wedding. Five needed minor alterations; one was the COMPLETELY wrong dress. They offered to remake the dress, so she sent back the wrong one. One month before her wedding, she started consistently checking in with them, and each time they brushed her off and told her they were working on it. We began to worry and started searching for back-up dresses. My sister left a bad review on their etsy shop. They asked if she would take it down, and she said she would if they got the dress to her in time.

TWO DAYS before the wedding, they emailed her and said the dress was finished, but it was too late to ship it. That's it. No other helpful suggestions. Since they were located 3 hours away, my sister asked if they would drive it up. They refused. She asked if they would meet us halfway, but that was also met with refusal. Finally, they said she could come pick it up herself from a husband of one of the shop employees, who would be marginally closer to her. Out of options at that point, my sister had to drive 2.5 hours the MORNING of her wedding rehearsal to pick up that dress, only to find out that it was the WRONG DRESS - the one we had sent back in the first place!

The husband tried to get ahold of the shop for another hour while she waited, but they didn't respond. Since she had to make it back to the rehearsal, she grabbed the wrong dress (because at least it was in the correct color) and drove back 2.5 hours.

They finally got back to her later in the day and said they couldn't find the correct dress anywhere in their shop. How do you finish a dress the day before and then completely lose it? They said they wouldn't charge her for the wrong dress, but that's way too little and way too late. I am furious at how much stress they caused my little sister, who should've been relaxing the day before her wedding, not super stressed out and driving (pointlessly) around for 5 hours. So please, if you don't want to worry about missing bridesmaid dresses, don't order from RenzRags!

Comments

( 6 raised glasses — toast the couple )
i_am_an_angel
May. 28th, 2014 04:08 am (UTC)
Oh wow! What a horrible experience. Your poor sister! I hope the rest of the wedding went smoothly.
lawofar18
May. 28th, 2014 09:56 pm (UTC)
Thank you! Fortunately, that was the only big hiccup of the day.
doeeyedbecky
May. 28th, 2014 05:40 am (UTC)
Honestly? Sounds like they NEVER replaced the wrong dress.
lawofar18
May. 28th, 2014 09:57 pm (UTC)
Yeah, that's what we suspect as well. I'm just surprised they think that letting their customer drive around for 5 hours would make us less inclined to be angry.
calmcollapse
May. 29th, 2014 10:03 pm (UTC)
How do they still have a 5-star rating on Etsy? I see so many 1- to 3-star reviews! I know there are a lot of reviews, but I would think it wouldn't be 5...
lawofar18
Jun. 2nd, 2014 05:56 pm (UTC)
That's what I want to know! It annoys me that the lower reviews don't seem to affect their rating at all.
( 6 raised glasses — toast the couple )

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